Never let a warm enquiry go cold
Lead response & follow-up
Instant acknowledgement, triage, and staged follow-up so every enquiry gets answered before your competitor picks up the phone.
Usually live 1–2 weeks after the audit.
The problem
Enquiries arrive through a web form, a phone message, a Facebook DM, and three inboxes. Whoever is free replies eventually. The ones nobody gets to look like lost work you never knew you had.
What we build
Single intake point
Every channel lands in one place with the same fields, so nothing depends on someone remembering to forward it.
Sub-60-second reply
An automatic acknowledgement with your booking link, expected response time, and the details you already need from them.
Triage and routing
Enquiries are scored on job type, location, and value, then assigned to the right person with the context attached.
Staged nudges
Day 1, 3, and 7 follow-ups that stop the moment they reply or book. No awkward chasing of people who already said yes.
Plumbing enquiry, start to booked
- 01Form submitted at 7:42pm
- 02Auto-reply with booking link sent at 7:42pm
- 03Job created in ServiceM8 with suburb and job type
- 04Assigned to the on-call tech, notified by SMS
- 05No booking by day 3 → nudge sent automatically
Tools this usually touches
- Web forms
- Gmail / Outlook
- SMS
- HubSpot
- ServiceM8
- Cliniko
- Calendly
Using something else? We work with almost anything that has an API or a shared inbox.
Want lead response & follow-up running in your business?
Book the free 30-minute audit and we'll tell you what it would take, and whether it's worth it.
Book a free audit